Canadian Foundation for Healthcare Improvement (CFHI) Annual CEO Forum

Date: Wednesday, February 6, 2013
City: Montreal, QC

Join Ipsos Public Affairs at the Canadian Foundation for Healthcare Improvement's 7th Annual CEO Forum: Patient and Family-centred Care and Efficiency: Complementary Aims? The CFHI CEO Forum features a full-day of presentations, lively debates, poster sessions and much more.This year, Ipsos' John Wright will be speaking on Healthcare Efficiency and Patient- and Family-Centred Care: What Are The Public’s Views?

To learn more about this conference, please visit the CFHI website.

Mapping Out The Ideal Experience Mapping Out The Ideal Experience

Recently, I hosted a webinar during which I shared a detailed case study where my client leveraged a mapping tool to help better understand their call centre performance and improve customer-agent experiences. Below are some key learnings, which...